DELIVERY LOCATIONS
Based in Australia, Made Moggie extends its shipping services to customers in Australia and New Zealand.
PROCESSING YOUR ORDER
An order confirmation is sent to you via e-mail after placing your order. Please hold on to this as proof of purchase. If you have not received an Order Confirmation please check your Junk email folder. If it is not there either, please contact us.
Delivery is between Monday-Friday unless the delivery service chooses to deliver on a weekend.
SHIPPING CARRIER DELAYS/ISSUES
Please contact us if you experience a significant delay or issue with shipping. We will contact the carrier to resolve any issue.
If a parcel is lost as a result of incorrect shipping details being provided at time of purchase, we will not provide a replacement or refund.
If you opt for the "Authority to Leave" shipping option (which allows parcels to be left outside if no one is home), we cannot offer a replacement or refund in the event that your parcel goes missing after delivery.
Please be aware that for parcels valued $500AUD and over, we are unable to use "Authority to Leave" shipping. A signature will be necessary upon delivery.
HANDLING AND TRACKING
Orders are usually dispatched within 3 business days. Once your order has been posted, delivery time is subject to the delivery service selected.
Upon posting your order, you'll receive an email containing a tracking link. We strongly urge you to check this link every morning to see if your package is scheduled for delivery on that specific day. Please note that parcel tracking remains the customer's responsibility, and we rely on you to inform us of any issues.
Made Moggie is not accountable for delivery attempts made when a customer is not at home. We kindly request that customers ensure there's someone available for delivery and select a shipping address where someone is typically present during delivery hours. If this isn't feasible, we recommend choosing Australia Post for delivery rather than a courier service.
When opting for a courier service, it's crucial to be aware that after three unsuccessful delivery attempts, the parcel may be returned to Made Moggie or potentially destroyed. Any associated costs in this regard will be the responsibility of the customer.
PRODUCT AND DELIVERY PRICES
Within Australia - Our products are priced in Australian dollars (AUD) and the Goods and Services Tax (GST) is included.
Outside Australia - Our website will display prices in your country's currency. Please note that the GST in Australia does not apply to customers located outside of Australia. Therefore, overseas customers are not subject to GST charges.
Made Moggie uses calculated shipping rates at checkout, which provides accurate shipping rates based on parcel size, weight and delivery location.
INTERNATIONAL SHIPPING
Please note that shipping rates and delivery times may vary depending on the destination country and the chosen shipping method during checkout.
We cannot be held responsible for any delays or issues that may occur during customs clearance in the destination country. To avoid any unexpected situations, we recommend contacting your local customs office in advance to obtain accurate information regarding customs fees and import taxes applicable to your order.
International orders may be subject to additional charges, such as customs fees, import taxes, and other fees imposed by the destination country's authorities. These charges are the responsibility of the customer and are not included in the shipping cost.
It is important for the customer to gather relevant information about their country's laws, regulations, and restrictions that may apply when purchasing our products. For example, certain countries may have specific laws regarding the importation of wooden or animal-derived products. By placing an international order (shipping outside of Australia), the customer agrees to comply with their country's laws, regulations, and restrictions related to the purchased items.
In the unfortunate event that a product is seized and destroyed by customs or returned to Australia, we cannot be held responsible for any losses incurred, including the cost of the product or shipping refunds.
REFUSED DELIVERIES
Where a customer refuses delivery, fails to pay import-related charges, or does not collect their parcel, resulting in the parcel being returned to sender, this will be treated as a refused delivery.
In such cases, original shipping costs remain non-refundable, and the customer is responsible for any costs incurred in returning the parcel to us. An AUD $40 administration and restocking fee will apply to cover original fulfilment, packing, handling, and processing costs associated with the order.
Returned shipments travel through carrier networks outside our control and will undergo additional transit and handling during the return journey, increasing the risk of packaging and product damage. All returned items are inspected upon arrival, and refunds may be denied for items returned damaged, incomplete, or not in resalable condition. We are not responsible for loss or damage occurring during return transit. If return costs or damage exceed the remaining order value, no refund will be issued.
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